Frequently asked questions

  • 1How do I make a reservation?

    You can reserve for your Halong cruise trip on our website in three simple steps:
    • Firstly, Search for your desired cruise using our search tool, located on the right hand side of the web page, or by clicking on one of the cruise category in which you will see the review, point and evaluations for each of cruises
    • Secondly, Select the cruise which you would like to try . Each of cruise is listed with details about cabin, price, itineraries and photo gallery, making it easy for you to compare and contrast.
    • Click on "Book Now" button and be transferred to the Booking Request Form. When you finish the booking request, we will check the availability of your request and respond
  • 2What’s the best time to visit Halong Bay

    The annual temperature of Ha Long bay is 22.80C, suitable for tourists to travel all year round. The best time to visit is from March to August, because during this time, tourists have the chance to shoot exotic photos with blue sky and sea as smoothe as mill pond. It’s cloudy and rainy in autumn and chilli in winter. Especially, the period between August and October is the typhoon season.
  • 3What if I need to cancel my tour/cruise?

    When you need to cancel your booking, please notify us by email at least 7 days. Following the policy of cruise, we will make refund for you
  • 4Will the bus pick me up from my hotel?

    Bus will pick up at your hotel in the Old Quarter, if you don’t stay in the area, please take the taxi to the bus stop. Or when you book trip successfully, we will confirm and send you the email time departure& arrival, places to pick up
  • 5I’m a vegetarian. Do I need bring own food?

    If you’re a vegetarian, please notify at special request box when you make the booking. On the cruise will have the menu for vegetarian, you can choose the food and the cruise’s chef will prepare the best vegetarian food for you.
  • 6Can our children take the cruise?

    All cruises offer extra beds for children if you would like to keep them with you in a cabin. Cribs are also available. However, you should take them out to kayaking, fishing squid at the night
  • 7Do we have to bring the passport for sleeping on boat?

    Yes, you have to bring the passport and provide us information about full name, gender, passport number, visa expire date before you departure Halong Bay. We will use the information to make your check-in on the boat.
  • 8How do I get my ticket cruise when I completed payment for my cruise?

    After you pay for your booking, you will receive your order via your email. This email confirms that we have received your booking reservation request. Please provide us a fixed address (your hotel address in Vietnam), full name. We will send you the voucher that mean the ticket, the voucher includes arrival % departure date, pick up time. When tour guide pick you up, please show the voucher.
  • 9What if I have special needs for the tour?

    If you have special requirements such you have infant, physical limitations or special transportation, please let us know. You can write your requirement in the “special request” box when you make booking. We can work with both you and the service to ensure that we can meet your needs.
  • 10Which payment methods are accepted?

    On halongcruisetourist.com, you can pay by credit card. We will certainly accept all major Vietnam and International credit cards.
    We will provide our banking details for you if you want to pay your tickets by transferring money.
    We accept all payment methods through any banks on the worldwide which uses Western Union service. Then, we will send you our receipt details. Therefore please fill in your control number in order to finalize the receipt of payment.