Terms & Conditions

Term & condition
Please make sure that you have read the Terms and Conditions below before using our website, an online portal for cruise booking in Vietnam. By using, making booking with www.halongcruises.travel, you acknowledge that you understand and accepting to all the Terms and Conditions stated here.
Your use of this website including the use of your booking and the site information constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website and should leave immediately.
You agree that you shall not use our website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of this Website.
You also agree not to compromise the security of our Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Halongcruisetourist.com may at any time modify these Terms and Conditions and your continued use of this Site will be conditioned upon the terms and conditions in force at the time of your use. Therefore, we advise users to regularly check the Terms and Conditions of this agreement.

CRUISE RESERVATION
To make online halong cruise reservation, select the itinerary you would like to travel on Home page, or contact us to email the following information to:
• Name of passengers ( as it appears in passports)
• Passport numbers
• Your nationality
• The exact dates of travelling
• Your preferred cruise and cabin
• Any special requirements
• Number of children and adults (noted with ages at the time of travel) accompanied (if any)
• Your address where you will stay in Vietnam The booking is effective only when you make the payment.

RATE

Unless specified otherwise, rates are quoted in US dollars. The price depends on each of cruises’ policy. Please check the price at cruises’ recommendation

BOOKING GUARANTEE

To guarantee your booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email.

PAYMENT

• Credit Card: We accept payment through all major credit cards. You can send a request online on our website and we will provide you with a secure payment link after booking have been confirmed.
• Bank transfer: Bank transfers can be made from your bank account abroad. We will provide you with our banking details at the time of confirmation of the booking.
Your bank account will be debited under the company information of VTSS.

CANCELLATION & REFUND

Cancellation fees of booking are levied on all local suppliers as cruise carriers and other contractors apply their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise.
Cancellation for reasons related to a situation of force majeure, such as government restriction or regulation, natural disasters, acts of God, etc., customers will be refunded the amount depending to circumstances or change the start date which will be noticed to customers.
If customers would like to change the start date or other something, please contact to us before 1 week. After 1 week, we will charge fee as policy of cruises

CHILD POLICY
1 child maxium per cabin and child reduction applicable only if sharing a cabin with maxium 2 adults.
- The free of charge (FOC) rate for children under 4 years old is applicable for 1 child sharing a cabin with 2 adults.
- Children from 5 to 10 years old sharing cabin will be charged 75% charge of adult price
- A child from 10 years old up will be considered adult.

PRIVACY

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.